American Express Really Sucks

! ! Do ! ! Leave Home Without It ! !
Ronald J. Riley
1323 West Cook Road
Grand Blanc, MI 48439

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In May 2000 I solicited quotes for two EnGenius wireless telephones which were advertised as accommodating up to four lines. 

The following is a detailed account of American Express' billings on this matter.

5/10/2000 Statement for trip expenses, $2,148.55

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6/11/2000 Statement

Payment, 6/4/2000 $2,148.55, paid 5/10/2000 statement in full ck #4289

Charge 5/30/2002 Business Tel Data Southhampton NJ $1153.09

Balance $1153.09

Initiated dispute

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June, 2000 one telephone system returned for credit of $528.46, plus credit for shipping charges which were in excess of quoted $36.20, meaning $59.97 credit due for excess shipping charge.

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7/11/2000 Statement

Finance charge $12.83

Late Payment Fee $29.00

Total fees $41.83

Balance $1194.92

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7/15/2000  Letter received from S. Naugle, Service Supervisor acknowledging dispute.  He requests $100 payment on disputed amount.  Check sent 7/22/00, #4331

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8/10/2000 Statement

Payment rec'd 7/26/2000 -$100.00

Credit adj. 7/14/2000 -$1.11

Finance charge $11.59

Balance $1105.40

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8/11/2000 S. Naugle writes that they have adjusted (i.e., added disputed amount to account.  I call and initiate new dispute, # AC22586

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9/10/2000 Statement

Credit, 8/17/2000 Business Tel Data Southhamption NJ  -$528.46

Finance charge $8.02

Balance $613.96

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10/10/2000 Statement

Finance charge $6.60

Late Payment Fee $29.00

New balance $649.56

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10/21/2000 Letter to American Express , C. McGrier/Credit operations canceling card, and paying the balance of the undisputed portion of the original invoice, $464.66 paid on ck 4388 dated 10/26/00 

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10/25/2000 American Express past due notice for $35

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11/10/2000 Statement

Payment 10/29/00 -$464.66

Finance charge $9.14

Late Payment Fee $29.00

Balance $194.04

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11/16/2000 Letter received from S. Naugle ref # AD33924 saying that the disputed amount has been removed and that finance charges will be adjusted.

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12/11/2000 Statement

Finance charge $3.90

Late Payment Fee $29.00

Balance $226.94

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1/10/2001 Statement

Finance charge $4.40

Late Payment Fee $29.00

Balance $260.34

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No further statements on file.

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