American
Express Really Sucks
! ! Do
! ! Leave Home Without It ! !
Ronald J. Riley
1323 West Cook Road
Grand Blanc, MI 48439
Click here to
break out of Frame
In May 2000 I
solicited quotes for two EnGenius wireless telephones
which were advertised as accommodating up to four lines.
The following is a detailed account of
American Express' billings on this matter.
5/10/2000 Statement for trip expenses,
$2,148.55
--
6/11/2000 Statement
Payment, 6/4/2000 $2,148.55, paid
5/10/2000 statement in full ck #4289
Charge 5/30/2002 Business Tel Data
Southhampton NJ $1153.09
Balance $1153.09
Initiated dispute
--
June, 2000 one telephone system
returned for credit of $528.46, plus credit for shipping charges which
were in excess of quoted $36.20, meaning $59.97 credit due for excess
shipping charge.
--
7/11/2000 Statement
Finance charge $12.83
Late Payment Fee $29.00
Total fees $41.83
Balance $1194.92
--
7/15/2000 Letter received from S.
Naugle, Service Supervisor acknowledging dispute. He requests
$100 payment on disputed amount. Check sent 7/22/00, #4331
--
8/10/2000 Statement
Payment rec'd 7/26/2000 -$100.00
Credit adj. 7/14/2000 -$1.11
Finance charge $11.59
Balance $1105.40
--
8/11/2000 S. Naugle writes that they
have adjusted (i.e., added disputed amount to account. I call
and initiate new dispute, # AC22586
--
9/10/2000 Statement
Credit, 8/17/2000 Business Tel Data
Southhamption NJ -$528.46
Finance charge $8.02
Balance $613.96
--
10/10/2000 Statement
Finance charge $6.60
Late Payment Fee $29.00
New balance $649.56
--
10/21/2000 Letter to American Express ,
C. McGrier/Credit operations canceling card, and paying the balance of
the undisputed portion of the original invoice, $464.66 paid on ck
4388 dated 10/26/00
--
10/25/2000 American Express past due
notice for $35
--
11/10/2000 Statement
Payment 10/29/00 -$464.66
Finance charge $9.14
Late Payment Fee $29.00
Balance $194.04
--
11/16/2000 Letter received from S.
Naugle ref # AD33924 saying that the disputed amount has been removed
and that finance charges will be adjusted.
--
12/11/2000 Statement
Finance charge $3.90
Late Payment Fee $29.00
Balance $226.94
--
1/10/2001 Statement
Finance charge $4.40
Late Payment Fee $29.00
Balance $260.34
--
No further statements on file.
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